Our Approach

Every knowledge base is as unique as the brand and the employees it represents. Knowledge Base Consulting is committed to capitalizing on the unique brand nature, current situation and future goals of every client when developing knowledge base solutions.

We can help if your content:

• Is in the heads of a few key employees and should be made available to a wider audience.
• Has been compiled and written by many authors - all with varying styles and messages.
• Is over-flowing - there is too much available and employees cannot determine what is relevant.
• Is lacking - key pieces of information are missing and you are re-inventing the wheel over and over.
• Is outdated or simply needs to be refreshed.
• Is not aligned with your brand voice or service values.
• Is good - but unorganized.
• Varies between departments (with conflicting information or messages.)

We use three strategies to improve the quality, relevancy and delivery of knowledge base information:

• Content
• Communication
• Compliance