Nancy Peel - Principal

Nancy Peel established Knowledge Base Consulting in 2000 after creating engaging service experiences for nearly two decades in the hospitality industry.

Ms. Peel has an extensive and diverse background in managing and modeling successful face-to-face customer interactions in all facets of hotel operations. As a member of the Westin Hotels & Resorts corporate staff, she has helped design and implement customer experiences in brand management, quality, legal, franchising and food and beverage.

Ms. Peel has managed and deployed internal proprietary websites for Westin Hotels & Resorts, Starbucks Coffee International, Tarsadia Hotels and the Hotel division of Harrah's Entertainment.

As a Strategic Partner with LRA Worldwide, Inc. Ms. Peel has managed over 20 client engagements for standards, service models, web-based knowledge management systems and brand service training.

Ms. Peel works with a team of strategic partners (fun, creative and caring people) to provide:

• Project Management
• Information Architecture
• Instructional Design
• Technical Writing
• Web Development

Great hospitality is an art regardless of your industry or service sector. It's not rocket science - engaged and happy employees create engaged and happy customers. Your Knowledge Base is just the start.

Back to Top