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Do you feel the sky is the limit in attaining customer satisfaction?

Or are you earthbound by your information and tools?

What is a knowledge base?

Knowledge Base Consulting is dedicated to increasing the value and power of business process information targeted to employees. Your knowledge assets are housed in databases, portals, PCs, filing cabinets, and employees' heads. We can help you identify, gather and share employee knowledge. Why reinvent the wheel?  

It's All About Synergy

We believe the most effective employee-centered information aligns the internal values of the company or brand with the external branding.

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Knowledge Base Consulting:

  • Creates synergy between internal values and external branding.
  • Creates paper and web based solutions to bring order to documentation chaos.
  • Integrates the brand voice and lexicon to ensure the information speaks to the employees and represents the brand ideals.
  • Develops service models and philosophies to guide employee interactions with customers to create consistent and branded experiences.

Knowledge Base Consulting is a northwest company established in 2000. We have experience in developing print, web and training solutions across various service sectors, including:

  • Hotels
  • Restaurants
  • Golf
  • Gaming
  • Retail
  • Higher Education
  • Health Care

Visit the CXM CMX tab to review our innovative service training program.